DHGate Review 2024: Is It Safe To Buy Products From?

While searching for affordable and good-quality products, you might have come across DHGate. 

DHGate has mixed reviews, and the unfavorable reviews of the platform are more into the highlight. So, how do you know if it’s worth investing in?

Don’t worry. We have got your back! 

To decide whether the platform is right for you or not, I have done a detailed DHGate review, where I will highlight all the details of DHGate. 

Additionally, I have also added all the dos and don’ts you must remember while purchasing from DHGate.

So without further ado, let’s get into the details. 

DHGate Review: In A Nutshell (2024)

Here is the gist of the review for the ones who are in a hurry to buy the product and just have time to glance through the review. 

Launched In2005.
Based inBeijing, China. 
Platform Rating3.5/5 
Trustworthy sellers3/5 
Genuine products 3/5 
Website https://www.dhgate.com/ 

DHGate Pros And Cons 

The platform’s pros and cons determine the market’s working and efficiency. Let’s take a look at them, as it will provide a gist of the content you will come across in this review.  

Pros: 

  • The products are cheap.
  • Multiple Payment options. 
  • Payment protection services.
  • Easy communication with the sellers. 

Cons:

  • All the products are dupes and copies of the branded products. 
  • The products do not have the best quality. 
  • Delivery of the products requires two weeks to 2 months. 
  • Most of the products on the platform are fake and do not stand true to their description. 

Who Is DHGate Right For?

DHGate is right for you if you want to purchase the products at a comparatively lower price. Also, you can buy from the platform if you want to get a dupe of the branded product at a reasonable price.

On the other hand, if you do not want to risk your money, prefer other ecommerce platforms like Amazon. Shopify, Walmart, Alibaba, Aliexpress, etc. 

DHGate Overview

DHGate is a wholesale marketplace that allows an option for wholesale small business owners to sell directly to consumers and directly to other retail sellers worldwide. 

This marketplace is based in Beijing, China, and more than 90% of the people selling goods on the platform are based in China. 

DHGate Review - Overview

The platform is similar to AliExpress, but the reviews of the platform are relatively low due to the high user expectations. 

Is DHGate Legit?

DHGate is a legitimate company and generates more than nine figures in revenue each year. 

Once you place an order on the platform, you will surely receive your products. However, there is no guarantee that you will get the expected products as there are various sellers on the platform with varying product qualities. 

As mentioned earlier, the platform has awful reviews due to its product qualities. But, if you thoroughly research the supplier you are purchasing from and the quality of the products they deliver, you will receive genuine and good quality products.

Is It Safe To Buy From DHGate? 

It is now safe to buy from DHGate since they have reformed and introduced new return and refund policies. This can also be called customer protection policies. 

Under this policy, the customer can contact the seller in case of any inconvenience caused. Besides, they can also raise a dispute if the seller does not respond to their queries. 

DHGate Review - Protection

Lastly, if you still do not get an answer to the dispute you have raised, you can escalate the dispute to DHGate. They will then decide if you get a refund or not based on the evidence. 

This shows that the platform is working on making it safe for consumers.

Why Are DHGate Products So Cheap?

All the branded products on the platform are dupes. It’s all fake; there are no ifs and buts, and if a seller says that it is original, you must run!

However, If you purchase a non-branded product from the platform, it may be genuine. 

Besides, some sellers on the platform list products that are not up to the mark and do not fulfill the expected quality standards. As a result, most of the products on DHGate are cheap. 

Why Does DHGate Have Bad Reviews?

After reviewing the reviews on various trusted sites, I discovered that the bad reviews were targeted more toward the sellers than the platform and its services. 

Many deceptive sellers on the platform take undue advantage of the due diligence of the consumers. 

DHGate Review - Bad Review

Hence, before purchasing a product from the platform, I suggest evaluating the seller and his shop or purchasing from the other alternative platforms. 

DHGate Review - Reply DHgate

Let’s take a look at some of the reviews of DHGate from some trusted platforms. 

Source: Trustpilot.

This review is from the trust pilot. And the shopper talks about the malfunctioning that took place while shipping. But, the platform was unsuccessful in providing justice to the seller. 

However, DHGate replied to the review as follows:

DHGate Review - Reply From DHgate

Source: Trustpilot.

Here is another review from TrustIndex. The consumer in the review is complaining about how the shoppers fall into the top of the sellers in an attempt to buy the goods at low prices. The shopper also quotes that it is ‘too good to be true’ when discussing the product prices. 

Source: TrustIndex

DHGate replied to this review as follows:

How To Make A Safe Purchase On DHGate?

To make sure that you are purchasing from the correct sellers, make a point to check out the reviews of that seller. I tried to contact the sellers and asked them questions about their products. 

Do not try to run behind very cheap products, as you will not receive the expected items like the one displayed in the images. Do not make a large first order if you are ordering from the seller for the first time. 

Don’t expect fast delivery as your products will be shipped from China. You won’t get a fast delivery unless you pay extra for some express delivery. 

How To Evaluate The Seller On DHGate?

You can follow these steps to evaluate the seller and their product quality on the platform. 

Step 1: Visit the official website of DHGate with the help of the link provided. 

Step 2: Create your account on the platform. 

You can join for free on DHGate or sign in to your existing article with the help of your email id and password. 

DHGate Review - Create Your Account

Step 3:Select a product and add it to your cart. 

Scroll down on the home page of DHGate or search for the product that you want to purchase. Once you have selected the product, click on it to view its details. 

DHGate Review - Add A Product

Next, select the required details of the product and add them to your cart. 

Note: To demonstrate the process, I chose to evaluate the seller of a men’s sweatshirt.  After viewing the shirt’s details, I selected a size that fits me and the color I wanted to have. 

Besides, note that most of the sellers are based in China. Hence the 3 XL or 4 XL size may be equivalent to the American XL size. 

Step 4: Take a look at the seller’s shop and other details. 

As demonstrated above, you can add multiple items to your cart. Once you have added all the products, click on the ‘Go To Cart’ option present on the right panel of the interface. 

DHGate Review - Other Details

You will then be directed to the cart. You will find the seller’s name in the cart and an option to chat with him. Click on the seller’s name to visit his store. 

DHGate Review - Shopping Cart

Step 5: Evaluate the seller with the help of his shop details. 

You will be redirected to the home page of the seller’s shop. The home page of the shop says a lot about the seller. 

Move your cursor on the feedback in the upper right corner of the page. You will be able to see the service score of the seller. You can evaluate the seller and their product quality from this score. 

DHGate Review - Product Quality

Generally, it is better to buy from a seller that has been on the platform for more than three years. Besides, I would prefer to purchase the product from a seller that is above average in all the services. 

Next, you can check out the products and the category of the products a seller sells. In my case, the seller sold only apparells that included men’s clothing, women’s clothing, socks, and underwear. This shows that the seller and his products are genuine and can be trusted. 

DHGate Review - Check Out The Product

If the seller sells all the random products and does not stick to a niche, then there are chances that you may receive products that are not up to the mark. This is because the seller adds all the supplies he received at a lower price to his shop. 

DHGate Review - Products

Apart from that, a seller’s home page also helps us evaluate if the products are genuine. If you come across a well-built store home page, you can buy what you have added to the cart. However, check out other evaluation factors if the home page is not appropriately customized. 

Step 6: Buy or discard the cart. 

After evaluating the seller, I found the shop and the products to be worth buying and genuine. Hence I proceeded to buy the sweatshirts. 

However, if you do not find the seller genuine, you can remove the products from the cart or discard the cart. 

Yayy!  You have successfully evaluated the seller. 

Which Payment Options Are Supported By Dhgate? 

DHGate supports various payment options like Visa, American Express, Discover, Mastercard, Union Pay, Maestro Card, Diners Club, Bank Transfer, etc. 

However, it is advisable to make a payment with the help of a credit card on the platform, as you get the option of raising a dispute in case of protection refund takes too long to process. 

You can also pay with the help of a bank transfer as long as you are using the DHGates platform for making your payments. DHGate buyer protection keeps you protected from losing money or any other loss. 

DHGate Delivery 

On purchasing a product from DHgate, you get delivery of your product after a minimum period of 3 weeks to 1 month. 

The maximum time required to receive your products in the United States may be two months. This is because all the sellers on the platform are from China, and receiving the products from China requires a long time unless you pay extra for speedy delivery. 

On the other hand, DHGate also has various warehouses in the United States. If your products are present in these warehouses, you will receive your products within approximately a week. 

DHGate Return And Refund Options

DHGate has committed to the consumers that if they never receive an item they have purchased, they will be refunded for their purchase. 

Additionally, the platform claims that shoppers will get full or partial refunds if they do not receive the items described by the seller. 

DHGate Review - Refund Policy

DHGate also provides an option to contact the seller if you do not receive your products on the estimated time or if the received product differs from the one you ordered. 

For further details, check out the refund and return page of DHGate. 

DHGate Customer Service

The customer service of DHGate is not up to the mark according to the reviews of the shoppers. Besides, they do not assist the shoppers when they need a refund or a return. 

However, the platform claims that customer service is just a mail away. You can either take the help of the support page of the customer service contact to get assistance with your problems.

DHGate Affiliate Program

Marketing agencies, individual marketers, bloggers, social media influencers, anyone can become an affiliate partner with DHGate if you have the medium to reach people and promote their platform. 

DHGate Affiliate Program

You can earn 3% to 60% of the commission while people shop with the help of your affiliate link. All you have to do is register in the affiliate program, get your affiliate link, and reach out to people with the help of your social media account or other means. 

For further details, check out their affiliate page. 

Does DHGate Sell Replicas Of The Branded Products?

As mentioned above, DHGate sells replicas of branded products on the platform. All of the branded products available on the platform are fake and hence come at a cheaper price.

More Reviews:

Should You Buy Products From DHGate?

DHGate has a poor reputation because of the unrealistic pricing it offers. Many customers have bought these cheap products, and instead of getting the product shown in the image, they received damaged or pieces of junk products.

If you are not looking for the best quality products, then you should buy products from DHGate. Most sellers on DHGate are individual and small companies from China, so that product quality will vary.

If you plan to start a dropshipping business with DHGate, you won’t be able to find trusted suppliers to source your products. You can find quality suppliers on AliExpress but not on DHGate.

FAQs On DHGate

Why are DHgate products so cheap?

DHGate does not charge anything for joining and using the platform. Additionally, it provides coupons for bulk orders encouraging consumers to buy more products at lower prices. Besides, the products available on the platform are dupes of the branded ones. All of these reasons contribute to the low prices of the products on DHGate. 

Can I trust DHgate with my credit card?

You can trust DHGate with your credit card. The company has various protection policies, and all of the input data is protected. Hence, the platform keeps all your payment data safe, including debit and credit card details. 

Are DHgate products good?

The products sold on DHGate are affordable and of good quality. However, before purchasing from the platform, you must evaluate the seller and check out their ratings. As the platform does not have any joining fees, some of the sellers on the platform do not sell good quality products. 

How do I know if a DHgate seller is legit?

To know if the seller on DHgate is legit, you must visit his profile and evaluate it based on the reviews and the products he sold. The legit seller will have an attractive profile homepage, and most ratings will also be positive.

 Is it illegal to buy replicas from DHGate?

Buying replicas from DHGate is not illegal. However, if you stay in the United States, purchasing replicas of branded products is illegal. Plus, if you bring them to the United States, you will be charged with civil or criminal penalties like human trafficking or forced labor. 

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