Growing Customer Value

How to Impact Key Growth-Driving KPIs

By focusing on strategies that improve order frequency and spend, top performing companies can drive high customer retention and long-term value. Understanding what customers are most likely to purchase, predicting and intervening before a customer is likely to churn, and identifying high value vs promo-driven shoppers are several tactics that can optimize growth.

Success Metrics

Orders / Customer

Items / Order

Avg. Order Value

Customer Lifetime Value

Avg. Time to Reorder