Gorgias

Gorgias is a multichannel help desk integrated with eCommerce merchants' back-office. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

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Date Founded = 2015

Total Funding = $3M

HQ = San Francisco, California

Total Employees = 20+

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Return on Investment: 8.3/10

Ease of Use: 8.5/10

Features: 9.1/10

Support: 8.1/10

Scalability: 9.1/10

Reason for Our Rating

Gorgias offers a suite of features to eCommerce teams: support, live chat, help center, order tracking, etc. The tool allows your customer service team to manage all of your support in one place with deep store integrations that can’t be found in blanket help desk platforms.

Using Gorgias means managing email, live chat, phone, Facebook, Instagram, and other unique channels in a streamlined manner to save yourself from major headaches. However if you are not a Shopify store there are serious limits to their offering or even the inability to use the tool.

The Good

Revenue Over Costs The platform was built around rewarding agents on customer conversion and revenue generated by pre-sale tickets.

Shopify Plus is a Plus Gorgias is a Shopify Plus technology partner originally designed for Shopify stores, a major plus for compatible stores.

Scalable Pricing Pricing is bundled as a flat fee rather than charging per agent like most of their competitors.

The Bad

Small Market Currently Gorgias only integrates with Shopify out of eCommerce platforms but there are promises of future integrations down the road.

Aesthetics The dashboard is not the nicest you will encounter. There is plenty of room to update it to a sleeker, more pleasing interface..

Feature Gap Another knock on the young team is the lack of features teams notice when switch from more established platforms.

Gorgias

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Reason for Our Rating

The Good

The Bad

Pricing

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