Gorgias is a multichannel help desk integrated with eCommerce merchants' back-office. It connects all business apps and all communication channels to provide support agents a unified view of their customers.
Date Founded = 2015
Total Funding = $3M
HQ = San Francisco, California
Total Employees = 20+
Revenue Over Costs The platform was built around rewarding agents on customer conversion and revenue generated by pre-sale tickets.
Shopify Plus is a Plus Gorgias is a Shopify Plus technology partner originally designed for Shopify stores, a major plus for compatible stores.
Scalable Pricing Pricing is bundled as a flat fee rather than charging per agent like most of their competitors.
Small Market Currently Gorgias only integrates with Shopify out of eCommerce platforms but there are promises of future integrations down the road.
Aesthetics The dashboard is not the nicest you will encounter. There is plenty of room to update it to a sleeker, more pleasing interface..
Feature Gap Another knock on the young team is the lack of features teams notice when switch from more established platforms.