Zendesk is one of the original customer service platforms and has grown to be a leader in empowering organizations to improve customer engagement and better understand customer profiles. The platform has the ability to work with small businesses to the enterprise level.
Date Founded = 2007
Total Funding =$85M (Became a publicly traded company in 2014: ZEN)
HQ = San Francisco, California
Total Employees = 2,000+
Mission Control Zendesk offers over 500 integrations to plug and play to create a centralized customer support world for your agents.
The Right Agents A well-liked feature is the ability to chat route customers the right departments and ensure conversations go to active agents with the correct context.
Data-Driven Support Zendesk’s analytics provides info on how to improve customer support and to evaluate how teams and individual agents are doing.
No Co-Browse Zendesk support does not have a co-browsing feature outside of the integration route. So you won’t be able to share screens with customers to solve issues or teach about new functionalities.
All for One The Zendesk ecosystem is difficult to navigate if all the components are not in your suite. So your team either needs to pay for these parts, or fill in the gaps with alternatives.
Financial Support Pricing is on a per agent model, and they are on the higher end of the pricing spectrum.