Data-Driven Customer Service

Creating great eCommerce customer service can be difficult, but a smart framework can guide you in the right direction.

Start taking a data-driven approach to your customer service

Every eCommerce team should invest in superior customer service. Providing a great customer experience is one of the few ways to genuinely standout in an increasingly competitive marketplace. Customers who don’t get the service they’d prefer can simply move onto to another store; so set the metrics that make sure your customers get the support they need.

Success Metrics

Average Resolution Time
Number of Open Tickets
Avg. Time to Reorder
Number of Solved Tickets
Average Reply Time
Returns / 1000 Orders

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