Data-Driven Customer Service

Start taking a data-driven approach to your customer service

Every eCommerce team should invest in superior customer service. Providing a great customer experience is one of the few ways to genuinely standout in an increasingly competitive marketplace. Customers who don’t get the service they’d prefer can simply move onto to another store; so set the metrics that make sure your customers get the support they need.

Success Metrics

Average Resolution Time

Number of Open Tickets

Avg. Time to Reorder

Number of Solved Tickets

Average Reply Time

Returns / 1000 Orders