Delighting Your Customers

Why Customer Experience Matters

The world of online marketing is rapidly changing and a lot of times – complex. Technology advances and newer platforms rise in an infinite possible way allowing people to interact online differently each time. While this makes operating an ecommerce business challenging, there is no need to get overwhelmed. There are various ways to creatively improve ecommerce customer experience that will generally increase customer loyalty and ultimately your profits.

Success Metrics

Customer Lifetime Value

Number of Returns

Avg. Order Value

Returns / 1000 Orders

Avg. Time to Reorder

Orders / Customer