Improving the Customer Experience

How to drive incredible customer experience that builds high value, long-term customers.
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Why Customer Experience Matters

The world of online marketing is rapidly changing and a lot of times – complex. Technology advances and newer platforms rise in an infinite possible way allowing people to interact online differently each time. While this makes operating an ecommerce business challenging, there is no need to get overwhelmed. There are various ways to creatively improve ecommerce customer experience that will generally increase customer loyalty and ultimately your profits.

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Success Metrics

Customer Lifetime Value
Number of Returns
Avg. Order Value
Returns / 1000 Orders
Avg. Time to Reorder
Orders / Customer

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