Ascend by Wix Review 2023 — Features, Pricing & Verdict

Ascend By Wix

Suppose you are a Wix user with a website and want to expand your business’s capabilities with features like email marketing, CRM, advanced analytics, etc. In that case, you can consider using Ascend by Wix as a convenient option to automate all of it.

In today’s digital world, having an online presence alone is no longer enough to engage customers. It’s essential to have a sound marketing plan and pick the appropriate tools to execute it. 

It is essential to conduct thorough research before buying any tool. In order to assist you with this, we have created an in-depth review of Ascend by Wix that discusses its features, benefits, and drawbacks.

If you read the article to the end, you will be able to decide whether Ascend by Wix is the right choice for your business or not.

Ascend By Wix: In A Nutshell

Ascend by Wix is a toolkit that helps users to automate and market online business operations.It promises to simplify the complex tasks of customer management, marketing, and e-commerce, allowing business owners to focus on what they do best – growing the business. 

They offer important features like email marketing, Search engine optimization, social media posts, automated workflows, etc. They also offer hundreds of app integration with different platforms to connect and grow your business. 

Ascend by Wix - Overview

However, when I practically tested the Ascend by Wix tool, it lacked many crucial functionalities and limitations in the existing functionalities. There are many features available with Ascend by Wix, but not all of them are beneficial, and those that are already available need to be improved. So Ascend by Wix can be preferred by small businesses that are starting out. 

Ascend By Wix Pricing Plans

Ascend by Wix offers three pricing plans that vary based on the features and tools that are included.

Free Plan: Ascend by Wix offers a free plan to help businesses use the tools before making payments. You will get many Wix templates and SEO Wiz feature within the free plan of Ascend by Wix. It also allows you to send up to 5,000 emails, displaying Wix branding. They also offer some other features like Tasks and reminders, Price quotes, CRM, etc., with many limitations and displaying the branding.

Wix Pricing Plans

Basic Plan: This plan is priced at $10/month and includes basic features such as a CRM system, custom forms, task automation, and basic marketing tools. You can use email marketing to send up to 9,500 emails which comes to nearly five campaigns per month without Ascend branding.

Professional Plan: This plan is priced at $24/month and includes all the features in the Basic plan, as well as advanced marketing tools such as email automation, social media post scheduling, and more. Here you will get all the features in the toolset and also Collect recurring payment plans with invoices that you can use without any limits.

Unlimited Plan: This plan is priced at $49/month and includes all the features in the Professional plan, as well as additional features such as advanced analytics, VIP support, and more. In this plan, the email marketing is extended to 1 million emails, and you can use unlimited Customizable forms, Social posts, contributors, etc.

All the plans come with a free 14-day trial period, during which users can test out the features before committing to a plan. 

Ascend By Wix: Ease Of Use

The Ascend by Wix platform is designed to be intuitive and user-friendly for those with limited technical expertise. The suite’s interface is intuitive and easy to navigate, with a simple drag-and-drop editor that allows users to create custom forms, email templates, and landing pages without any coding knowledge.

One of the standout features of Ascend by Wix is its task automation tool, which allows users to automate repetitive tasks and workflows, such as sending follow-up emails or updating customer information. This feature can save users a significant amount of time and effort, as well as reduce the risk of errors or oversights.

The suite’s CRM system is also user-friendly, with a clear overview of each customer’s contact information, purchase history, and communication history. This makes it easy for businesses to track customer interactions and personalize their marketing efforts.

Overall, Ascend by Wix is designed to be easy to use and accessible for businesses of all sizes, with a range of features that can help streamline operations and drive growth.

What Does Ascend By Wix Include?

Ascend by Wix includes features such as marketing tools, customer management, website analytics, and workflow automation to streamline business operations.

1. Contact list

Ascend by Wix offers customer relationship management (CRM) capabilities to help businesses manage the customer interactions and relationships. The CRM functionality allows businesses to store and organize customer information, track customer interactions, and automate marketing campaigns. The advanced feature of CRM-like segmentation is not available with Ascend by Wix

2. Ascend By Wix Chatbot

The built-in chatbot feature allows businesses to automate customer interactions and provide personalized support around the clock. The chatbot is powered by Wix Artificial Design Intelligence (ADI) and is designed to understand and respond to common customer inquiries, such as product questions or order status updates. Ascend by Wix’s chatbot is a convenient and efficient way for businesses to engage with customers and provide support 24/7 by saving time and resources.

3. Wix Forms

Ascend by Wix forms helps businesses to create custom forms to collect information from customers. Using these forms allows businesses to easily collect leads, gather feedback, process payments, and more. The form builder in Ascend by Wix offers a variety of templates and pre-built forms, including contact forms, event registration forms, and survey forms. You can create ten forms with the basic plan, and 20 with the Professional, and the Unlimited plan has no limits.

4. Wix Automation

It is a powerful feature of the Ascend by Wix platform that helps to automate marketing campaigns and workflows. With Wix Automation, businesses can set up triggers and actions that automate tasks like sending emails, SMS messages, or updating customer information in the CRM. With Wix Automation, businesses can create custom automation sequences such as a specific person visited on the website, abandoned cart email, etc. 

5. Workflows

It allows businesses to create and automate complex workflows across business processes. With Ascend by Wix workflows, businesses can streamline their operations, increase efficiency, and ensure consistency in their processes. There are eight workflows in Wix Ascend for tasks like managing your online shop or capturing sales leads. 

6. Wix Price Quotes and Invoices

Wix Price Quotes and Invoices allows businesses to create and send price quotes and invoices to customers. Businesses can easily create professional-looking documents that include branding, pricing information, and payment details.

7. Tasks And Reminders

It is a project management tool that allows businesses to manage their to-do lists and stay on top of the tasks and deadlines. With Tasks and Reminders, businesses can create tasks, assign them to team members, set deadlines, and receive reminders when tasks are due. However basic plan doesn’t have the option to assign to team members. You need to upgrade it to an advanced plan.

8. Email Marketing

Ascend by Wix provide an Email Marketing feature to create and send targeted email campaigns to customers. With Ascend by Wix Email Marketing, businesses can design professional-looking emails, segment the audience, and track the performance of the campaigns.

Wix Email Marketing

With a basic plan, you can send 9500 emails, whereas, with the unlimited plan, you can send upto 1million emails.

9. Site Members

The Site Members option assists in managing subscribers when they make a purchase, sign up for an event, schedule a meeting or contact customer service. This tab provides an interface that closely resembles the primary CRM system for managing these contacts.

10. Payments

Ascend by Wix offers various payment options for users to accept payments from customers or clients. Users can set up payment methods such as credit and debit cards, PayPal, bank transfers, and more. They can also create product pages and set prices for the products or services, which customers can purchase directly from the site.

11. Social Posts

Ascend by Wix provides a choice between creating social media posts from scratch or selecting from about 100 templates. Once you’ve connected your Facebook or Instagram page, you can either publish or schedule posts as per your requirement.

Wix Social Media

Nonetheless, the Basic plan allows sharing up to only five posts per month, which may not be suitable for small businesses that tend to post more frequently. Upgrading to the Unlimited plan is the key to enabling unlimited social posting or scheduling

12. Video Maker

Wix provides a video maker tool that allows users to create high-quality videos for the website or social media channels. The video maker offers a variety of templates and customization options to help users create professional-looking videos in minutes without any prior video editing experience. Users can create various videos, such as promotional videos, product demos, social media ads, and more.

Related Reads: Video Marketing Statistics

13. SEO Tools

They offer an SEO Wiz tool that helps in optimizing the website for search engines. It analyzes the site and provides a personalized SEO plan, including tips and suggestions for improving site structure, content, and metadata.

Wix SEO Tool

Do Ascend By Wix Offer Integrations?

Wix by Ascend offers integrations with more than a hundred third-party tools and services to enhance the functionality of your website and help you better manage your business. Some of the integrations that are currently available include:

Google Analytics, Mailchimp, Facebook Pixel, Salesforce, HubSpot, PayPal, Stripe, Google Ads, Amazon, Etsy, and more,

To add an integration, you can go to the Wix App Market and search for the tool or service that you want to integrate with. Once you find the app, you can install it and follow the instructions to set it up and start using it on your website.

Is Marketing Suit By Wix By Ascend Worth It?

The worth of any tool depends on the specific needs and goals of the business and if it is worth your money spent. It is designed to help businesses to increase their online visibility through various marketing tools and features.

The key features of the Ascend by Wix Marketing Suite include the following Email marketing campaigns, Social media management, SEO tools, and Marketing automation. In case you choose the first two plans, they have certain limitations in terms of the number of emails, social media posts, follow-up automation, etc. So before choosing any plan, it is good to analyze the features with the capacities and understand if they match your business requirement. In case you are a small business just starting out, these two pricing plans may be suitable.

The Wix Marketing Suite is an additional expense on top of your Wix website subscription, so it’s essential to take that into account as well. 

How Good Is Ascend’s Customer Service?

Ascend by Wix offers customer service through various support channels, including phone, email, and live chat, to help customers resolve any issues or answer any questions quickly.

Apart from these support channels, Ascend also offers a comprehensive knowledge base and a community forum where users can ask questions, share tips, and network. They have trained staff who are committed to providing prompt and helpful support to the users. They also offer personalized support to users needing additional assistance with complex issues.

Overall, Ascend’s customers appreciate its customer support, and the business has a solid reputation for offering quick, amiable, and helpful assistance.

Related Read:

Conclusion: Ascend By Wix (2023)

I hope my article on Ascend By Wix: Review provides a comprehensive overview of the platform’s features and helps you decide which plan best suits your needs. Ascend by Wix is a great option for businesses looking to monetize their online presence with its user-friendly interface and powerful tools. 

One of the key advantages of Ascend is its all-in-one platform approach, which offers users a range of tools and features to build, manage, and market the websites all in one place. From e-commerce functionality to email marketing, social media management, and SEO tools, Ascend provides a comprehensive suite of features to help businesses succeed online.

Overall, Ascend by Wix is a strong choice for small and medium-sized businesses looking for a powerful and easy-to-use platform to manage the online presence.

FAQs On Wix

What is Ascend by Wix?

It is a toolset offered by Wix that allows businesses to create, manage, and automate the online presence. It includes various features such as marketing automation, CRM, chat, forms, and analytics.

What features are included in Ascend by Wix?

Ascend by Wix offers several features, such as a CRM system, marketing automation, chat, forms, analytics, invoices, and more. It also contains tools made especially for e-commerce companies, like product catalogs, inventory control, and settings for shipping and taxes.

Can I use Ascend by Wix for my e-commerce business?

Yes, Ascend by Wix is an excellent choice for e-commerce businesses. It includes several features specifically designed for e-commerce, such as product catalogs, inventory management, and shipping and tax settings.

How much does Ascend by Wix cost?

Ascend by Wix offers a range of pricing plans, starting from a free plan with limited features to premium plans with more advanced features. Pricing varies based on the plan you choose, from free to unlimited, which costs $49/month.

Can I integrate Ascend by Wix with other tools?

Yes, Ascend by Wix offers integrations with several third-party tools, such as Mailchimp, Google Analytics, and Facebook Pixel. This allows businesses to streamline their workflows and manage their online presence more effectively.

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